REFUNDS & CANCELLATION · 3 November 2026

No surprises about payment.

Web subscriptions are processed by Paddle. Joining the product updates list or signing in does not create a charge or recurring subscription.

Paddle purchases

For subscriptions purchased through Paddle, the Paddle Refund Policy and applicable consumer rights will govern transaction refunds. A request within 14 days may be considered for a discretionary refund; submitting a request does not guarantee approval. Mandatory rights, including any applicable withdrawal or defective-product rights, remain unaffected.

How to request help

For help with a purchase, contact support@dealorch.com with your account email, transaction reference, payment date and the issue. Do not send passwords or full card details. For Paddle-processed purchases, you can also use Paddle’s buyer support or the support link in your receipt.

Cancellation

A Paddle subscription can be cancelled through Account settings > Plan & billing > Manage subscription, the customer portal linked in its receipt, or through Paddle’s buyer support. Cancellation stops future renewals at the end of the current billing period; it does not automatically refund an earlier payment. This is separate from deleting a DealOrch account.

Product issues

Tell us if you cannot access a feature described in your purchase. We will investigate the product issue and help route any refund request. No cancellation fee or automatic overage charge applies. The full purchase terms are displayed before any payment is accepted.

See pricing, terms of service and contact details.